At Oakwood Garden Centre, we are committed to providing a secure and straightforward checkout experience. This Payment Policy explains the payment methods we accept, when payments are processed, and how refunds are handled.
Accepted Payment Methods
We securely process payments through Shopify Payments.
We currently accept the following payment methods:
- Visa
- Mastercard
- Diners Club
- Discover
- Maestro
- UnionPay
- Apple Pay
- Google Pay
The payment options displayed at checkout may vary depending on your device, browser, and location.
Payment Processing
Payment is authorised and charged immediately at the time your order is placed.
Once your payment has been successfully processed, you will receive an order confirmation by email.
If your payment cannot be authorised, your order will not be processed until a valid payment has been successfully completed.
Secure Payments
Protecting your payment information is important to us.
All transactions made through our website are processed securely using industry-standard encryption via Shopify Payments. We do not store or have direct access to your full payment card details.
Currency
All prices displayed on our website are shown in Pounds Sterling (£ GBP).
If your card provider uses a different currency, your bank or payment provider may apply exchange rates or additional fees. Any such charges are determined by your financial institution and are outside our control.
Order Verification
To help protect our customers and reduce fraudulent transactions, we may carry out payment verification checks before processing an order.
In some circumstances, we may contact you to verify certain order details before dispatch.
Failed or Declined Payments
A payment may be declined for several reasons, including:
- Incorrect payment information.
- Insufficient funds.
- Bank authorisation issues.
- Security or fraud prevention checks.
If your payment is declined, please verify your payment details or contact your card issuer before attempting your purchase again.
Refunds
Where a refund is approved, it will be issued to the original payment method used when placing the order.
Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected or after a refund has otherwise been authorised.
The time required for funds to appear in your account may vary depending on your bank or payment provider.
For full details, please refer to our Refund & Returns Policy.
Taxes
Where applicable, all prices displayed on our website include any taxes required by UK law unless otherwise stated.
Any applicable charges will be clearly displayed during checkout before you complete your purchase.
Payment Security
If we reasonably suspect unauthorised activity, fraud, or a breach of our Terms & Conditions, we reserve the right to refuse, cancel, or refund an order where appropriate.
This helps us protect both our customers and our business from fraudulent transactions.
Contact Us
If you have any questions regarding payments or billing, please contact us.
Oakwood Garden Centre
Website: oakwoodgardencentre.uk
Email: support@oakwoodgardencentre.uk
Phone: 01360 551742
Address: Oakwood Garden Centre, Killearn, Glasgow G63 9PT, United Kingdom